Jono Heath

WEBSITE TERMS, PRIVACY & LEGAL INFORMATION

Terms

Website Terms, Privacy & Legal Information

Effective Date: Mar 26, 2026

This page sets out the terms that apply to your use of this website and how we handle your information.

It is designed to be clear, practical, and fair while protecting both you and us.

1. Who We Are

This website is operated by Jonathon Heath.

Legal Entity: Heath Family Holdings Pty Ltd
ABN: 98 959 026 409

In this document, we, us and our refer to Heath Family Holdings Pty Ltd.

If you engage our services, your contract is with Heath Family Holdings Pty Ltd unless stated otherwise.

2. Acceptance of Terms

By using this website, you agree to this document.

If you do not agree, please do not use the site.

3. Nature of This Website

This website provides information about coaching, facilitation, advisory and related services.

All content on this website is:

general in nature
not tailored to your specific circumstances
provided for information and education only

4. No Professional Advice

Nothing on this website is:

legal advice
financial advice
tax advice
medical advice
psychological or therapeutic advice

Our work supports thinking, decision-making and leadership. You remain responsible for your own decisions, actions and outcomes.

5. Your Use of This Website

You may use this site for lawful, personal or internal business purposes.

You must not:

misuse the site or its content
copy, reproduce or exploit content without permission
interfere with systems, security or functionality
use the site for unlawful, harmful or misleading purposes

6. Intellectual Property

All content on this website remains our property, or the property of our licensors, and includes:

frameworks
models
written content
workshop and coaching materials

You may use website content for your own personal or internal business development.

You must not reproduce, distribute, adapt, teach from, publish, commercialise or otherwise exploit our content without permission.

7. Enquiries, Submissions and Testimonials

If you submit information to us, including enquiries, feedback or testimonials, you confirm that:

it is accurate to the best of your knowledge
you have the right to share it

You grant us permission to use that information for:

service delivery
internal improvement
marketing, unless you ask us not to

We will not use private coaching content publicly without your consent.

8. Third Party Platforms

We may use third-party platforms for:

bookings
communication
payments
analytics
marketing
website hosting and business operations

We are not responsible for how third-party platforms operate or for their separate terms, policies or practices.

9. Website Availability

We aim to keep the website available and accurate, but we do not guarantee:

uninterrupted access
error-free operation
complete, accurate or current information

We may update, change, suspend or remove website content or functionality at any time.

10. Limitation of Liability

To the extent permitted by law:

we are not liable for indirect, consequential or incidental loss arising from use of this website
we do not guarantee outcomes from using this website or relying on its content

Nothing in this section excludes any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Privacy Policy

1. Overview

We respect your privacy and take reasonable steps to handle personal information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy principles.

This policy explains how we collect, use, store and disclose personal information in connection with our website and services.

2. What Information We Collect

Depending on how you interact with us, we may collect:

contact details such as your name, email address and phone number
business and professional information
enquiry, booking or application information
information you provide during discovery calls, coaching, onboarding or other service interactions
communication history, including emails, messages and form submissions
technical and usage data, such as IP address, device type, browser, pages viewed and interaction data
information collected through cookies, analytics tools and similar technologies
marketing interaction data, such as email engagement or website activity

We do not actively seek sensitive information. However, if you choose to provide sensitive information, including information about your health or personal circumstances, you consent to us handling it in accordance with this policy where reasonably necessary for responding to you, providing services, managing the engagement or complying with legal obligations.

3. How We Collect Information

We may collect personal information:

directly from you, including through forms, bookings, emails, calls and other communications
when you interact with our website, content or communications
through cookies, analytics tools and tracking technologies
from third-party platforms, including booking systems, payment providers, analytics tools, advertising platforms and similar service providers
from publicly available sources where appropriate

4. Why We Collect and Use Information

We may use personal information to:

respond to enquiries
deliver coaching, facilitation, advisory and related services
manage bookings, scheduling and communication
provide resources, reminders and follow-up
administer payments and business operations
improve our website, services and user experience
understand how our website and content are used
conduct analytics, campaign measurement and related marketing activities
send relevant updates, insights and offers where permitted by law

5. Marketing Communications

Where permitted by law, we may send you marketing communications by email or SMS.

You can opt out at any time using unsubscribe links, replying as directed in the message, or by contacting us.

Operational communications, such as booking confirmations, service updates, payment reminders or service-related messages, may still be sent even if you opt out of marketing.

6. Disclosure of Personal Information

We may disclose personal information to service providers and advisers who support our operations, including providers of:

website hosting and IT systems
CRM and communication tools
scheduling and booking systems
payment processing
analytics and marketing tools
cloud storage and business administration systems
professional advisory services

We may also disclose personal information where required or authorised by law, including to regulators, courts, government bodies or professional advisers.

We do not sell personal information to third parties.

7. Overseas Disclosure

Some service providers may store or process personal information outside Australia, including in jurisdictions such as the United States and other countries where cloud-based systems or service providers operate.

Where this occurs, we take reasonable steps to ensure personal information is handled in a manner broadly consistent with applicable Australian privacy expectations.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Retention

We retain personal information for as long as reasonably necessary for business, legal and operational purposes.

When personal information is no longer reasonably required, we may securely delete it or de-identify it.

10. Access and Correction

You may request access to, or correction of, personal information we hold about you.

We may need to verify your identity before responding and may decline a request where permitted by law.

11. Complaints

If you have a privacy concern or complaint, please contact us with sufficient detail so we can review it properly.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Providing Information

You are not required to provide personal information, but if you do not, we may not be able to respond to your enquiry, provide services, or carry out related business functions.

13. Cookies and Tracking

We use cookies and similar technologies to:

operate and improve the website
understand usage and performance
support analytics, campaign measurement and marketing activities

These technologies may collect technical and behavioural information about your interactions with the site, including information relevant to analytics and advertising.

You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

14. Advertising and Tracking Technologies

We may use advertising and tracking technologies provided by third-party platforms (such as social media and advertising networks) to:

understand how visitors use our website
measure the effectiveness of our advertising
track actions taken on our website (such as page visits or enquiries)
deliver more relevant advertising to people who have previously visited our website or interacted with our content

These technologies may collect information about your device, browsing behaviour, and interactions with our website, and may share that information with the relevant platform provider.

This may allow us to:

measure campaign performance
improve our marketing
show relevant advertising to you on third-party platforms

You can manage your preferences through your browser settings and, where available, any cookie or consent tools on our website.

15. Contact

Email: connect@jonathonheath.com
Address: PO Box 858, Sandgate, QLD 4017

Services & Engagement Terms

1. Formation of Agreement

A binding agreement is formed when we accept your booking, engagement or purchase, including by issuing a confirmation, invoice, written acceptance or providing access to the relevant service.

Specific details, including scope, timing, inclusions and fees, may be set out in a proposal, agreement, invoice, booking confirmation or service page. If there is any inconsistency, those specific terms will apply to the extent of the inconsistency.

2. Nature of Services

We provide coaching, facilitation, advisory, workshops and related professional services.

These services are:

developmental and strategic in nature
not prescriptive, legal, financial, tax, medical, psychological or therapeutic services
not guaranteed to produce specific outcomes

3. Client Responsibility

You acknowledge and agree that:

you remain responsible for your decisions, actions and outcomes
you are responsible for implementing any strategies, ideas or insights arising from the services
you will seek independent professional advice where appropriate for legal, financial, tax, HR, medical, psychological or other specialist matters

4. Fees and Payment

Fees are set out in the relevant proposal, invoice, booking confirmation or service page.

Unless otherwise stated:

payment is required in advance or in accordance with agreed terms
instalment and subscription payments must be made on time
you remain responsible for the full agreed fee for the relevant service
we may suspend services, access or further work if payment is overdue

5. Subscriptions and Ongoing Services

Where services are provided on a recurring or subscription basis:

fees will be charged on the recurring basis stated in the relevant offer, proposal, invoice or confirmation
you may cancel before the next billing cycle by giving notice through the method specified for that service, or otherwise by contacting us in writing
cancellation stops future recurring charges only and does not entitle you to a refund of amounts already paid unless required by law or expressly stated otherwise
unless stated otherwise, access continues until the end of the period already paid for

6. Scheduling and Attendance

For scheduled sessions:

at least 2 business days’ notice is required to reschedule, unless we agree otherwise
if you cancel with less notice, arrive materially late, or do not attend, the session may be treated as used
unless otherwise stated, prepaid sessions should be used within 6 months of purchase or within any other period stated in the relevant offer or agreement

7. Cancellations and Refunds

Unless otherwise stated in writing:

fees are non-refundable once services have commenced or access has been provided, except as required by law
deposits are non-refundable once a booking is confirmed, except as required by law
no refund is available for change of mind, missed sessions, failure to participate, or unused access, except as required by law

Nothing in this section limits any rights you may have under the Australian Consumer Law.

8. Confidentiality

We will treat information shared in 1:1 engagements with care and confidentiality, subject to:

legal obligations
safety concerns
service delivery and administration requirements
access by contractors, advisers, insurers or service providers reasonably involved in supporting the business or delivering services

Where services involve group participation, we cannot guarantee that other participants will maintain confidentiality.

9. Intellectual Property

All materials, frameworks, content and resources we provide remain our intellectual property unless stated otherwise in writing.

You are granted a limited, personal, non-transferable licence to use those materials for your own personal or internal business development.

You must not reproduce, share, teach, adapt, publish, sell, commercialise or otherwise exploit them without permission.

10. Limitation of Liability

To the extent permitted by law:

we are not liable for indirect, consequential or incidental loss
we are not responsible for business decisions, implementation choices or outcomes arising from your use of the services
our liability in connection with the services is limited to the fees paid for the relevant service giving rise to the claim

Nothing in this clause excludes any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

11. Termination

We may suspend or terminate services where:

there is a material breach of these terms
payment is overdue
behaviour is inappropriate, abusive, unsafe or seriously disruptive

You may stop engaging with services at any time, but fees already paid are not refundable unless required by law or expressly stated otherwise.

12. Force Majeure

We are not responsible for delay, interruption or failure to perform caused by events beyond our reasonable control.

Where reasonably necessary, we may reschedule, delay, substitute delivery methods or otherwise adjust service delivery.

Engagement Terms

General

1. Changes to This Page

We may update this page from time to time by publishing an updated version on the website.

2. Governing Law

This document is governed by the laws of Queensland, Australia.

3. Contact

Email: connect@jonathonheath.com
Address: PO Box 858, Sandgate, QLD 4017

General